As a Technical Support Engineer you will be part of the Customer Success team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments.
What you'll do:
- Work directly with clients to help implement and use functionality
- Examples: Setting up a solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc.
- Troubleshoot systems together with the users, liaising with our engineering team on issues that require code changes.
- Support the sales team with new deliveries and new clients.
- Collaborate with exchanges on new functionality and market upgrades.
- Partner with IT staff at client sites to diagnose and resolve technical issues.
- Travel to other offices or client sites, as needed.
Requirements:
- Bachelor's degree in Computer Science, Mathematics, Engineering, Economics, Physics or related discipline.
- An interest in technology and finance
- Problem solving skills
- An interest in working with customers
- Basic knowledge of Linux
- Be a motivated team player.
- Stress resistant.
- Legal authorization to work is required. We will not sponsor individuals for employment authorization for this position.
Desirable skills:
- Understanding of financial markets, exchanges and financial instruments (options, futures and stocks)
- Familiarity with UNIX based environments, in particular Red Hat Linux or similar
- Familiarity with scripting languages like Python, BASH, etc.
- Familiarity with major programming languages like Java or C, C++ (even though the role is not a developer role).
Benefits
- Department
- Customer Success
- Locations
- Cluj-Napoca
- Remote status
- Hybrid Remote
Cluj-Napoca
Diversity, Equity and Inclusion
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.
Learn about our DEI Program here.
About Broadridge
Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.
Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets.
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