Technical Support - Learning Program

Get into the fintech world

Who we are

Broadridge helps financial institutions worldwide to evolve the way they trade, enabling them to stay ahead of the market and seize opportunities early.

Our company delivers fast, reliable solutions for connectivity, trading, and compliance. Customers rely on our solutions to consolidate their connectivity and trading infrastructure, addressing the full trade lifecycle across asset classes.

We believe the firms of the future will gain an advantage from fast, flexible systems that can adapt, automate and evolve as they need.

Technical Support Learning Program

Overview

In our 6 months learning program, you will be part of the Customer Success department, which is responsible for supporting and maintaining key parts of our global business, solving complex issues while also gaining exposure to some of the biggest names in the industry.

Learning Program details:

6 months paid learning program
6 hours/day
Hybrid remote (you decide when you work from the office/home)
Permanent contract if successfully pass the first months

Responsibilities

Direct email communication with our customers
Raising and sorting tickets
Monitoring the team's dashboard and prioritizing the tickets

Your profile

Fresh graduates / final year students/ professionals interested in career conversions
Fluency in English is an absolute must
Familiarity with Java, XML, SQL/Oracle
Team player, positive attitude, willingness to learn and evolve
Ability to work and perform independently

What could this internship do for me?

Check out our colleagues' stories

For me, it all started with finding the right place to practice between the 3rd and 4th years of my studies.

The first 3 months of the internship were very exciting, we learned a lot of new things, both from our mentor and from our colleagues. We participated in specialized training, and we managed to get very close as a team even though we worked remotely. After a short time, I had the opportunity to apply on concrete cases everything I had accumulated up to that point, which totally increased my confidence in myself and my knowledge.

I would highly recommend this position to people looking for a new experience, in a challenging environment. If your core values are punctuality and teamwork, you will find a group of professionals ready to jump in to help solve every detail. And last but not least, those who want to feel an active part of an extremely flexible team and tailored to the needs of each member.

- Diana

After finishing Automatic Control and Computer Science I always imagined I'd end up in software development, but it was not the right fit for me.

I found the ad for a software support job by chance and figured that it wouldn't hurt to apply. Now, more than one year later, I can say that what started as a random thought, turned out to be one of the best choices I have made.

It always brings new things to the table and you are constantly learning and improving yourself. But the best feeling is when, at the end of the day, after struggling for hours to solve an issue everything clicks into place and you leave for home with an accomplished feeling and a sincere thank you from the client you helped.

The customer success team in Cluj is absolutely amazing. I've said it on countless occasions before, but it feels like you're in the middle of a group of friends who happened to work together, not of people who worked together and happened to become friends. Looking back to me a year ago and to me now, I am a whole different person and I would be lying if I said that this happened independently from the workplace.

- Cristian

Recruitment process

Send your CV to our career website until May 21, 2024.
(follow the apply button bellow)
A 35-40 minutes brain warm-up test, which consists of an aptitude, personality, and motivation test. Based on the results, you will be invited to the next step.
It will be a 45 minutes webinar with detailed insights about our company and the role.
We'll continue the webinar with a 40 minutes technical test.
The technical assignment consists of a logic problem, a Java code-reading exercise, XML and Stack Trace part.
As soon as possible we will start scheduling the final interviews with those who passed the technical tests.
If you successfully pass all the previous steps, we will start the collaboration!