Role Overview
Broadridge is looking for a Technical Account Manager to interface our portfolio of clients in the Middle East, this will cover project management, issue troubleshooting and triage, as well as client’s new requirements gathering for our global development team. Will be part of a young and energetic team, surrounded by technical excellence with multiple career paths and personal evolution.
Responsibilities
Your main tasks will mostly include Incident management, resolving production relation incidents of which are:
- Working closely with IT staff and traders at customer sites to diagnose and resolve issues
- Client relationship management
- Full ownership of issues and projects
- Coordination of various setup changes and enhancements
- Liaise with various teams including Sales, Product teams, etc.
- Onsite / offsite consultancy, meetings, trainings upon request
- Documentation of requirements or project outlines
- Able to work independently
Your Profile
- 2-5 years of experience working in a financial institution, preferably in a support role
- Must be a self-starter, flexible and adaptive with keen attention to details and strong work ethics
- Ability to take ownership of projects & issues, and autonomously manage them in a fast-paced environment
- Basic understanding of networks for connectivity issues
- Great passion for technologies: Java, SQL, Unix, XML skillset
- Energetic personality with excellent interpersonal skills
- Excellent written and verbal communication skills
- Will need to cover Middle East trading hours
- Knowledge of FIX Protocol
- Early shift will be required
Desirable
- Experience with OMS
- Understanding of financial markets, exchanges and financial instruments
- Locations
- Manila
- Remote status
- Hybrid Remote
Manila
Diversity, Equity and Inclusion
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.
Learn about our DEI Program here.
About Broadridge
Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.
Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets.
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