Role Overview
We are a leading vendor company seeking a skilled and knowledgeable Support Specialist to join our team. This individual will focus primarily on providing exceptional support for our Private Credit Management System. The ideal candidate will possess a strong background in the financial markets, with specific experience in private credit market. Additionally, experience with other loan management and/or accounting systems in the industry is highly preferred. This role requires a detail-oriented professional with excellent problem-solving skills and the ability to work effectively in a dynamic environment.
Responsibilities
- Provide comprehensive support for our Private Credit Management System to resolve client issues and inquiries promptly.
- Collaborate with internal teams to understand system functionalities and provide accurate, up-to-date solutions.
- Troubleshoot, diagnose, and solve technical problems related to the software, including escalating complex issues to appropriate teams.
- Maintain a high level of customer satisfaction by analyzing and resolving customer issues in a timely and efficient manner.
- Continuously update knowledge on financial market trends and private credit products to better support clients.
- Gather customer feedback and work with the product development team to contribute to system improvements and enhancements.
- Participate in training sessions and workshops to improve knowledge and skill sets related to the system.
Your Profile
- Bachelor’s degree in Finance, Business, Information Technology, or a related field.
- Minimum of 3 years of experience in support roles, preferably involving financial systems or private credit management systems.
- Strong understanding of the financial market, specifically private credit products.
- Experience working with financial management software or similar systems is highly preferred.
- Excellent analytical and problem-solving skills.
- Strong communication skills, with the ability to convey complex technical information in a clear and concise manner.
- High level of organization and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in using support ticketing systems and customer relationship management (CRM) software.
Broadridge is committed to fostering an inclusive workplace and encourages individuals of all backgrounds to apply. Join us in shaping the future of reliable and scalable technology solutions.
#LI-TV1 #LI-Hybrid
- Locations
- Manila
- Remote status
- Hybrid
Manila
Diversity, Equity and Inclusion
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.
Learn about our DEI Program here.
About Broadridge
Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.
Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets.
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